Shipping policy

SHIPPING POLICY

1. Order Processing Time

  • We understand that you're eager to receive your purchases. Therefore, we strive to process all orders promptly.
  • Orders are typically processed and prepared for shipment within 1 to 3 business days (Monday through Friday, excluding public holidays).
  • Please note that during periods of high order volume, such as promotional sales or holiday seasons, processing times may be extended. We appreciate your patience during these times.
  • You will recieve an email notification when your order processing is complete and your order is ready to ship.

2. Shipping Duration and Delivery Estimates

  • Standard Delivery: For most locations within India, standard delivery typically takes 5 to 10 working days from the date of shipment. This is an estimated timeframe and not a guaranteed delivery date.
  • Express Delivery: We may offer express delivery options for faster delivery. Availability and delivery times for express shipping are subject to your location and courier service availability. Please check the available options at checkout.
  • Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, transportation delays, or logistical challenges.

3. Shipping Charges and Calculation

  • Shipping charges are calculated at checkout based on several factors, including:
    • The weight and dimensions of the package.
    • The destination address.
    • The selected shipping service (standard or express, if available).
  • You will see the applicable shipping charges clearly displayed at checkout before completing your purchase.
  • We may offer promotional free shipping on orders that meet certain criteria. Those criteria will be displayed on the website during the promotion.

4. Order Tracking and Potential Delays

  • Once your order has been shipped, you will receive an email or SMS notification containing tracking details. This information will allow you to monitor the progress of your delivery.
  • While we work with reputable courier partners, Tejanga is not responsible for delays caused by:
    • Courier partner operational issues.
    • Incorrect or incomplete delivery addresses provided by the customer.
    • Natural disasters or other unforeseen external conditions.
    • Customs delays.
  • If you experience any significant delays or have concerns about your delivery, please contact our customer support team for assistance. We will do our best to help resolve any issues.  

5. International Shipping

  • At this time, Tejanga primarily ships within India.
  • For customers interested in international shipping, please contact our customer support team directly at tejangahealthcare@gmail.com. We can provide information about potential international shipping options and any associated costs or restrictions.
  • Please be aware that international shipments may be subject to customs duties, taxes, and other import fees, which are the responsibility of the recipient.

6. Delivery Address Accuracy

  • It is the customer's responsibility to provide accurate and complete delivery address information.
  • Tejanga is not liable for orders delivered to incorrect addresses provided by the customer.
  • If you need to change your delivery address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes may not be possible if the order has already been shipped.  

7. Delivery Confirmation

  • Upon successful delivery, the courier partner may require a signature or other form of confirmation.
  • If you are not available to receive the delivery, the courier may attempt redelivery or leave a notice for collection.

8. Lost or Damaged Shipments

  • In the rare event that your shipment is lost or arrives damaged, please contact our customer support team immediately.
  • We will investigate the issue with the courier partner and work to provide a suitable resolution, which may include reshipment or a refund.  

We hope this expanded shipping policy provides you with a clearer understanding of our shipping procedures. If you have any further questions, please do not hesitate to contact our customer support team.